Refund Policy

Last updated: October 26, 2026

At a glance

• You can get a refund within 7 days of a payment if nothing has been used since that payment.
• Cancelling stops future renewals. You keep access until the end of the period you paid for.
• Refund requests are handled by email only at support@hintcall.com.

1. Try before you buy

Every new account gets 15 free minutes to try the live assistant and mock interviews before you pay. Please use them to check that HintCall works for you, your computer and your call app.

2. When a refund is possible

Eligible for a refund

• You request the refund within 7 days of the payment.
• Nothing has been used since that payment: no credits and no mock interview or live assistant minutes, not even partially. On Unlimited plans this means no live session or mock interview was started after the payment.
• You were charged twice for the same purchase, or charged after a cancellation we had already confirmed. These billing errors are refunded once we verify them.

Not refundable

• Any purchase or renewal after which credits or mock interview or assistant minutes have been used. Usage is tracked per minute and shown in your account.
• Free, bonus, referral and promotional credits.
• Requests made more than 7 days after the payment.
• Dissatisfaction with interview outcomes, job offers or the content of AI answers. The Service helps you prepare and respond; it cannot guarantee results.
• Time left in a billing period after you cancel.
• Accounts suspended or closed for breaking our Terms of Service.

A refund covers the specific purchase or renewal it is requested for. Credits from that purchase are removed, and a refunded subscription ends, when the refund is issued.

3. Subscriptions and cancellation

• You can cancel a subscription at any time from your account to stop future renewals.
• Cancelling does not refund the current period. You keep access and your remaining credits until it ends.
• A renewal charge follows the same rules as any purchase.
• To avoid a renewal you do not want, cancel before your renewal date.

4. How to request a refund

1. Email us from your account address at support@hintcall.com, so we can match the payment to your account.
2. Include the payment details: payment date, amount and currency, plan, payment method, transaction or order ID, and the reason.
3. We check your account against this policy and reply by email with the decision.
4. Approved refunds go to the original payment method (Razorpay or PayPal), usually within 5 to 7 business days. Your bank or payment provider may take longer to show it.

5. Chargebacks and payment disputes

Please email us before opening a dispute or chargeback with your bank or payment provider. Most billing problems are resolved faster by email. While a dispute is open we may pause the account, and we will share the purchase and usage records for the account with the payment provider.

6. Other terms

• Refunds are issued in the currency and to the payment method used for the purchase. We are not responsible for exchange rate differences or fees charged by your bank or payment provider.
• We decide eligibility using our payment and credit usage records for your account.
• This policy does not limit any rights you have under the consumer protection laws that apply to you.
• We may update this policy. Changes apply to purchases made after the new version is posted.